Addressing COVID-19 Customer Concerns at MINI Ottawa
Updated Mask Policy: 21st March, 2022
We urge customers to use their own best judgment in regards to mask wearing, but masks are no longer a requirement for entry into this establishment.
SANITIZATION: Our Janitorial staff will be deep cleaning the dealership daily to fully disinfect our store. Our team has been instructed to routinely sanitize high touch surface areas throughout the day which includes common areas and other high traffic parts of the dealership.
GREETINGS: While it is typically our policy to greet every customer with a warm handshake & a smile, we’ve advised our team to suspend any physical contact with guests including a handshake. Employees will be wearing masks while customers are in the building.
GUEST VEHICLES: We will use gloves along with seat covers & floor mats to minimize contact with your vehicle. These will be removed before the vehicle is returned. Every vehicle will be wiped down with disinfectant products after each customer or employee interaction.
LOANER VEHICLES: These vehicles will be properly cleaned & sanitized between uses.
EMPLOYEE HEALTH: If any of our employees display symptoms of a COVID-19 infection we will be sending them home for a quarantine period. We are suspending large group meetings & encouraging our team to stay within their direct work areas in addition to exercising social distancing. We will be checking out team members’ temperatures daily and will keep any symptomatic employees away. Our team members will not be allowed to return to work if they’ve had exposure to a COVID-19 patient until they have self-quarantined & been certified that they can return to work by a doctor. If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work.
We are grateful that you have chosen to place your trust in MINI Ottawa. We are monitoring this situation & as it evolves, we will update you with any changes in this policy.
We have also changed our store hours, please see our store and service hours