MINI Ottawa Help Center

MINI Ottawa FAQ

Quick answers to common MINI questions about vehicle features, MINI Connected, tires, service, and financing.

Jump to: Features Tires MINI Connected Service Financing Recalls

MINI Features & Driving Settings

Learn how to use popular MINI features like Head-Up Display, cruise control, speed limiter, and GREEN Mode.

Driver Display

How can I switch the MINI Head-up display on and off?

To switch the MINI Head-up display on and off, select: "My MINI" > "System settings" > "Displays" > "Head-up display" and set or remove the checkmark. Depending on the production date of your MINI, you can also switch the MINI Head-up display on and off with a button.

Cruise Control

How do I deactivate the Active Cruise Control in my MINI Cooper?

You can deactivate Cruise Control with the "Cruise Control" button on the steering wheel. The button is located centrally on the left side of the steering wheel. Pressing the button again reactivates the function. The Active Cruise Control in your MINI is also deactivated when the brake pedal is pressed.

Speed Assist

How do I activate the speed limiter in my MINI?

To activate the speed limiter in your MINI, press the "LIM" key on the steering wheel. The currently driven speed is taken over as the speed limit. When switched on at a standstill or at low speed, 30 km/h is automatically set as the limit.

To deactivate the speed limiter, press the "LIM" key again. The speed limiter is automatically deactivated if you switch off the engine, activate Active Cruise Control, or activate certain drive modes via the Driving Experience Control.

Efficiency

What is the function of "Green Mode" in my MINI Cooper?

The GREEN mode in your MINI offers a consistently consumption-reducing setting for a maximum range. To activate GREEN, press the MINI Driving Modes switch down until GREEN is displayed in the instrument cluster.

Dashboard Help

What should I do if a warning light comes on in my MINI?

If a warning light appears, check the message in your instrument cluster or central display for details. If the light is red, flashing, or the vehicle feels unsafe to drive, stop driving when safe and contact MINI Ottawa for next steps.

Tires & Tire Pressure

Reset tire pressure monitoring, know when to replace tires, and understand seasonal pressure changes.

Tire Pressure Monitor

How can I reset the tyre inflation pressure in my MINI?

Select: "My MINI" > "Vehicle status" > "Tire Pressure Monitor". Apply the drive-ready state and do not drive off. Then select "Reset" and drive off.

The wheels are shown in grey on the control display and a message appears that a reset is being carried out. After driving for several minutes, the set tire inflation pressures are adopted as setpoint values. The reset is automatically completed while driving.

Tire Safety

When should I change my tires?

MINI Ottawa recommends replacing your tires when they reach 3mm. Tread depth is not the only reason your tires could be deemed roadworthy, so it is important to check their general condition.

Check for cuts or breaks in the rubber larger than 25mm or 10% of the section width. Pay attention to visible inner cord that may have become exposed. Any bulges or lumps may indicate failure of the tire structure.

Seasonal Tip

Why does my tire pressure light come on when the temperature changes?

Tire pressure can drop when the weather gets colder. If your tire pressure warning appears, check your pressures and inflate them to the recommended levels, then complete a Tire Pressure Monitor reset in your MINI settings.

MINI Connected & Phone Pairing

Pair Bluetooth, reset your MINI Connected password, and fix common connection issues.

Bluetooth Pairing

How do I register my mobile device with my MINI mobile phone preparation ("pairing")?

For security reasons, mobile phone and Bluetooth mobile phone preparation have to undergo a one-off registration "pairing" procedure. If a mobile phone has already been registered in the vehicle, the connection will be made automatically when you start your journey.

To establish the connection, make sure Bluetooth is activated both on the phone and in the vehicle. During registration, you will be asked to enter a pass key. Choose a key with at least four numbers and avoid common combinations.

Account Help

How do I reset my MINI Connected (App) password?

To request a password reset choose "Forgot your password?" on the login screen in the MINI Connected app. If you are already logged in you will have to log out at [Info] [Settings] [Account settings] [Log out] to change your password.

Troubleshooting

My phone is paired but audio is not working. What should I do?

Try removing the device from your MINI Bluetooth list and deleting the MINI pairing from your phone, then pair again. If the issue continues, restart your phone and confirm Bluetooth permissions are enabled.

Service, Maintenance & Recalls

MINI Maintenance

Where should I go to get my MINI serviced under the Complimentary Scheduled MINI Maintenance program?

To receive Complimentary Scheduled MINI Maintenance, schedule an appointment online while your vehicle is covered by this program. A MINI certified technician who has been specially trained can ensure that only original MINI parts will be used. Your MINI will be maintained by MINI standards.

Recalls

Where can I find out if there's a recalled part on my MINI?

Contact MINI Ottawa and we can check to see if there are any recalls with your MINI. Having your VIN ready can help speed things up.

Financing & Applications

Financing

Does MINI Ottawa offer financing on new or used cars?

MINI Ottawa offers financing and leasing rates that make owning the MINI of your dreams easy and affordable. MINI Financial Services also offer financing on the purchase of MINI NEXT Certified Pre-Owned cars.

Fill out a financing application online on our website, and a member will contact you as soon as we receive your request.

Pre-Approval

Do you set up pre-approved car loans?

We do! You can even apply for financing on our website from the comfort of your own home: https://www.miniottawa.com/apply-for-financing/

Still have questions?

If you need help with MINI features, service, tires, or MINI Connected, we're here to help.

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